Answering Services and Contact Centers – 2024 Global Market Size & Growth Report

May 2024 Global Edition
Updated Recession Risk Statistics & Forecasts

The 2024 Answering Services & Contact Centers Market Size & Growth Report details the worldwide revenue of the $100.4 billion industry. This 45-page global research report covers the market size, revenue, growth, and market share of the industry for 195 countries and 22 regions across the Americas, EMEA, and APAC. The report covers the historical timeframe from 2012 through 2023, with forecasts for 2024 and 2028 for each country and region.


100% MoneyBack Guarantee
Answering Services & Contact Centers Market Research Report


The 2024 Global Answering Services and Contact Centers Market Size & Growth Report is the most comprehensive global market sizing and growth analysis on the industry. Executives, consultants, bankers, investors, and other professionals utilize the report for various strategic needs including planning, valuations, market research and analysis, forecasting, assessing market growth and expansion opportunities, market sizing, and other analyses.

Industry Composition


This industry includes companies primarily engaged in receiving and/or making telephone calls for others. These companies are engaged in activities such as soliciting or providing information; promoting products or services; taking orders; and raising funds for clients. This industry also includes companies primarily engaged in answering telephone calls and relaying messages to clients; and companies primarily engaged in providing voice mailbox services.

Industry Scope

Answering services, telephone : Floral wire service : Message service, telephone answering : Telemarketing bureaus : Telemarketing service on a contract or fee basis : Telephone answering services : Telephone call center : Telephone message service : Telephone solicitation service on a contract or fee basis : Voice mail box services : Wake up call services

NAICS code: 56142

Market Size Statistics

Worldwide Market Size: $100.4 billion
The Americas Market Size: $40.3 billion
Asia & Oceania Market Size: $20.8 billion
Europe Market Size: $36.2 billion
Africa & Middle East Market Size: $3.1 billion

Related Market Size & Growth Reports

561421 Answering Services Market Size & Growth
561422 Outsourced Contact Centers Market Size & Growth
56143 Business Service Centers Market Size & Growth

Table of Contents


Answering Services and Contact Centers Global Market Size Table of Contents3 COUNTRIES COVERED

4 METHODOLGY & INDUSTRY DEFINITION

5 GLOBAL DEMAND & MAJOR REGION BREAKDOWN

6 THE AMERICAS
7 Regional Breakdown
8 North America
9 South America
10 Central America
11 Caribbean

12 ASIA & OCEANIA
13 Regional Breakdown
14 Eastern Asia
15 Southern Asia
16 Southeast Asia
17 Australasia
18 Central Asia
19 Other Oceania

20 EUROPE
21 Regional Breakdown
22 Western Europe
23 Southern Europe
24 UK & Ireland
25 Eastern Europe
26 Northern Europe
27 Southeastern Europe

28 AFRICA & MIDDLE EAST
29 Regional Breakdown
30 Middle East
31 Northern Africa
32 Western Africa
33 Central Africa
34 Eastern Africa
35 Southern Africa

36 MAJOR REGIONS

37-44 ALL REGIONS & COUNTRIES

45 ABOUT KENTLEY INSIGHTS


Report Format


The Global Answering Services and Contact Centers Global Market Size & Growth Report is a 45-page PDF instantly downloaded at the time of purchase. The report covers 195 countries and 22 regions across the Americas, Europe, Asia, Oceania, Africa, and the Middle East with market size, revenue, share, and growth from 2012 to 2023 with econometric forecasts for 2024 and 2028. All figures are in US dollars.

Answering Services and Contact Centers Market Size Sales Chart


Number of Pages: 45

Format: PDF

Delivery: Instant download at purchase

Support Contact:
Email us at support@kentleyinsights.com
Call us at 1-800-613-3611

Sources & Methodology


The source data for this report is based on extensive government and institutional surveys filled out by companies in the answering services and contact centers industry. The source data is modeled with country-specific economic data to generate the historical market size, revenue, and growth statistics by country and region. Forecasts are based on proprietary econometric models accounting for industry, regional, and macroeconomic trends and dynamics.

Sample Report Download


Click on the image below to download your free sample report. The 2024 Global Answering Services and Contact Centers Market Size & Growth Report will have the same format and data sets.

Global Market Size Research Report Example

100% MoneyBack Satisfaction Guaranteed


If you purchase the Global Answering Services and Contact Centers Market Size & Growth Report on KentleyInsights.com and don’t find $295 worth of value in the report, just let us know what it was missing, and we’ll give you a 100% refund. We stand by our reports and want to make your purchase as effortless as possible.

Kentley Insights Customers