Published: August 2026
Updated Recession Risk Analysis & Forecasts
The Computer and Office Machine Repair and Maintenance industry has maintained modest 3.6% annual growth over the past three years, expanding to $5.2 billion in 2025. Market conditions reflect steady business equipment service demand alongside declining consumer computer repair requirements as replacement economics often favor new equipment for older devices. Key growth drivers include extended replacement cycles for commercial equipment amid economic uncertainty, business continuity requirements reducing downtime tolerance, and managed service contract migration creating stable revenue streams. The segment benefits from business critical equipment positioning while confronting cloud migration reducing on-premises hardware requirements. Growth potential continues through service contract program development focusing on preventative maintenance, data security service integration, and remote monitoring capabilities addressing comprehensive technology management requirements beyond break-fix repair services for commercial equipment users.
Computer and Office Machine Repair and Maintenance Industry Definition
Companies in this industry service computers and business equipment. Core activities include diagnosing hardware issues, repairing system components, recovering data, maintaining printers and copiers, updating software, and restoring equipment functionality. These businesses specialize in office technology maintenance. They employ technicians with specific expertise in computing systems and office machines, providing services that keep business equipment operational while minimizing downtime through efficient diagnosis and repair of malfunctioning technology used in office environments.
Computer equipment repair and maintenance services : Computer peripheral equipment repair and maintenance : Computer repair and maintenance services : Office machine repair and maintenance services (except communication equipment) : Photocopying machine repair and maintenance services : Recycling inkjet cartridges
Computer and Office Machine Repair and Maintenance Industry Statistics
This market research report utilizes the most extensive set of business surveys as the foundation for over 100 market research data sets with extensive historical data (2017-2025), statistics, trend analysis, and forecasts for 2026 & the next 5 years.
This report includes market size, growth, sales & cost trends, industry dynamics, operating expenses for 26 categories, profitability, employee productivity, 10 financial ratios, 31 balance sheet metrics, extensive statistics by state and Metropolitan Statistical Area (MSAs), workforce composition statistics, market share for top 50 companies, inflation, payroll and pay range data on 46 jobs, product line breakdown, industry data sets segmented by business size, concentration, and business structure, and much more.
Below are a few of the statistics included in this extensive 78-page market research report:
MARKET SIZE
In 2025, industry revenue was $5.2 billion
NUMBER OF COMPANIES
There are 4,695 companies in the industry
MARKET GROWTH
The 5-year annual growth rate averaged 2.8%
MARKET SHARE
The top 4 companies have 11.0% market share
REVENUE PER LOCATION
The average sales per location is $1 million
INFLATION & PRICING
Over the past 5 years, inflation averaged 8.4%
For unprofitable firms, the avg. net loss is -6.4%
EMPLOYEE PRODUCTIVITY
Revenue per employee is $139,381
OPERATING EXPENSE BENCHMARKS
4.2% of expenses is spent on professional services
PAY BENCHMARKS
In 2025, avg. pay per employee was $56,934
ORGANIZATIONAL BENCHMARKS
4.7% of employees are in business ops & finance
JOB PAY RANGES
The avg. hourly pay for finance jobs is $39.41
Instantly download the 2026 Computer and Office Machine Repair and Maintenance U.S. Market Research Report to access over 100 data sets on the industry.
Computer and Office Machine Repair and Maintenance Report Format
The 2026 Computer and Office Machine Repair and Maintenance Market Research Report is 78 pages of extensive data, trends, forecasts, benchmarks, analysis, and charts on the industry. Below are select page images from the report and scroll further down for the table of contents and a sample of the report.
Sample Report
Download the full sample report below. The Computer and Office Machine Repair and Maintenance Market Research Report will have the same format and data sets.
Table of Contents – Computer and Office Machine Repair and Maintenance Report
1-2 Report Overview & Table of Contents
3 Industry Overview
– Methodology
– Industry Definition & Examples
– Market Commentary
4 Industry Snapshot – Revenue & Growth
5 Industry Snapshot – Costs & Profitability
Section One
REVENUE & GROWTH BENCHMARKS
7 Industry Growth Details
– Industry Revenues
– Number of Companies & Locations
– 2017-2030 Trends & Forecasts
8 Growth Benchmarks
– Revenues per Company & Locations
– Locations per Company
– 2017-2030 Trends & Forecasts
9 Breakdown of Product Lines
– Percentage of Revenue from Product Lines
10 BCG Income vs. Revenue Growth Matrix
– Service Subsectors vs. Industry
11 Total Revenue by Industry Segments
– Concentration (Top 4, next 4, next 12, next 30 largest companies)
– Business Size (1-4 employees, 5-9 employees, 10-19, 20-49, 50-99, 100-249, 250+)
– Business Structure (C-Corporations, S-Corporations, Partnerships, Sole Proprietorships)
– Franchise Segments
12 Total Revenue per State
– Revenue per State and State Rankings
13 Sales per Capita by State
14-17 Revenue per Metropolitan Statistical Area
18-21 Revenue per Capita per Metropolitan Statistical Area
22 Revenue per Company by Industry Segment
– Concentration, Business Size, & Business Structure
23 Revenue per Location by Industry Segment
– Concentration, Size, Structure, & Franchise
24 Revenue per Location by State
– Revenue per Location and State Rankings
25-28 Revenue per Location per MSA
29 Industry Segmentation by Business Size
30 Industry Consolidation Analysis
– By Business Size Segments
– Revenue, Companies, Locations & Employees
– 2020 vs. 2025 by Business Size
31 Industry Consolidation Benchmarks
32 Industry Segmentation by Top 50 Companies
– Segments include top 4, next 4, next 12, next 30, and top 50 companies by revenue
– Revenue, Locations, Employees & Payroll
33 Sector Concentration Benchmarks
– % of Sector Revenue from the Top 50 Companies for 12 Sectors
34 Industry Segmentation by Business Structure
– Revenue, Companies, Locations, Employees & Payroll
35 Pricing & Inflation
– 2017-2030 Trends & Forecasts
– Monthly Inflation Figures for the Past 4 Years
36 Service Subsector Growth
– Revenue and 5-Year CAGR for 12 Subsectors
37 Service Subsector Analysis
– Revenue per Company & Location
38 Service Subsector Analysis
– Revenue & Payroll per Employee
SECTION TWO
COST & FINANCIAL ANALYSIS
40 Profitability & Financial Ratio Analysis
– Percent of Companies that are Profitable
– Average Net Income as a Percent of Revenue
– Financial Ratios – 10 ratios, such as Total Asset
Turnover, Assets to Liabilities, Return on
Net Worth, Solvency Ratio
41 Balance Sheet Benchmarks
– Assets and Liabilities indexed to industry revenue at 100
– Current & Non-Current Assets
– Short-term, Long-term Liabilities, & Net Worth
42 Operating Expenses
– 2017-2030 Trends & Forecasts
43 Operating Expenses by Company & Location
– Operating Expenses per Company & Location
– 2017-2030 Trends & Forecasts
44 Operating Expense Detail
– Employee Expenses: Annual Payroll, Health Insurance, Defined Benefit Pension Plans, Defined Contribution Plans, Other Fringe Benefits, Contract Labor Costs, Incl. Temporary Help
– Property Expenses: Lease and Rent for Buildings, Offices, Stores, Repairs and Maintenance to Buildings, Purchased Electricity, Purchased Fuels (except motor fuels), Water, Sewer, Refuse, Other Utility Payments
– Equipment Expenses: Expensed Equipment: Lease and Rent for Machinery and Equip., Repairs, Maint. to Machinery and Equip., Depreciation and Amortization Charges, Other Materials, Parts, and Supplies
– IT Expenses: Data Processing & Other Computer Services: Communication Services: Expensed Purchases of Software
– Miscellaneous Expenses: Advertising and Promotional Services, Professional and Technical Services, Taxes and License Fees
45 Productivity & Industry Employment
– Revenue per Employee
– Total Industry Employees
– Employees per Company
– 2017-2030 Trends & Forecasts
46 Employee Productivity by Segments
47 Employee Productivity by State
48-51 Employee Productivity per MSA
52 Industry Payroll
– Payroll per Employee, Company & Location
– 2017-2030 Trends & Forecasts
53 Workforce Composition Benchmarks
– 26 Job Categories
– Management & Finance
– Sales & Marketing
– Technology, Engineering, Science
– Service, Support & Training
– Operations
– Percent of Industry Employees
54 Job Categorization Pay Ranges
– 26 Job Categories
– Pay Bands – Bottom 10% & 25%, Mean, Top 25% & 10%
– Pay Bands (10%, 25%, Mean, 75%, 90%)
55 Top 20 Jobs Breakdown
– Percent of Total Employees by Job
– Rank Ordered by Top 20 Job Categories
56 Pay Ranges of Top 20 Jobs
57 Payroll per Company by Segments
58 Payroll per Location by Segments
59 Payroll per Employee by Segments
60 Payroll per Employee by State
61-64 Payroll per Employee per MSA
65 Employees per Company by Segments
– Concentration, Business Size, & Business Structure
66 Employees per Company by Segments
– Concentration, Business Size, Structure, & Franchise
67 Total Employment by State
68 Population to Every Employee by State
69-72 Total Employment per MSA
73 Locations per Company by Segments
74-77 Locations per MSA
78 About Kentley Insights
Report & Industry Details
NAICS Code: 811212
Number of Pages: 78
Format: PDF
Price: $295
Support Contact: Email us at support@kentleyinsights.com or call us at 1-800-613-3611
Key Questions Answered in this Market Research Report
How do professionals use this report?
Professionals utilize this report for industry research, market sizing and evaluation, forecasting, strategic planning, sales & marketing strategy, due diligence, valuations, benchmarking, streamlining, and other analyses.
What is the market size of the computer and office machine repair and maintenance industry?
This report covers the historical industry market size (2017-2025), and forecasts for 2026 and the next 5 years. This report also includes market share of the top 50 companies.
What is the outlook for the industry?
This report has dozens of market forecasts (2025 & 5 years) on total sales, companies, employees, productivity, inflation, compensation, operating expense, and others.
What industry analysis/data exists for the industry?
This report covers over 100+ data sets on the computer and office machine repair and maintenance industry. Check out the table of contents for all the data sets and analyses.
What segmentations are there on the computer and office machine repair and maintenance industry?
This report segments the industry many ways including by business size, concentration (Top 50 companies), business structure, state, MSAs, and product lines.
What are the financial metrics for the industry?
This report covers many financial metrics for the industry including profitability, growth, opex / revenue, 31 balance sheet items organized by liabilities, assets, and equity, and 10 financial metrics including return on sales, asset turnover, liability ratio, and net worth ratio.
What are important benchmarks for the industry?
Some of the most important benchmarks for the industry include market share, sales growth, employee productivity, operating expense breakdown, product line breakdown, span of control, and organizational composition. This report includes all of them and many more.
Computer and Office Machine Repair and Maintenance Product Lines Analyzed
Maintenance and repair services for computer hardware and peripheral equipment
IT technical support services
Maintenance and repair services for office equipment, except computers
Wholesale sales of office equipment, except computers
Retail sales of computers and peripheral equipment, communications equipment, and related products
Retail sales of other goods, not elsewhere classified
Rental services for office equipment, except computers
Information technology (IT) technical consulting services
IT infrastructure and network management services
Industry Jobs Analyzed
Precision Instrument and Equipment Repairers
Computer, Automated Teller, and Office Machine Repairers
Miscellaneous Electrical and Electronic Equipment Mechanics, Installers, and Repairers
Radio and Telecommunications Equipment Installers and Repairers
General and Operations Managers
Computer Support Specialists
First-Line Supervisors of Mechanics, Installers, and Repairers
Miscellaneous Sales Representatives, Services
Laborers and Material Movers
Office Clerks, General
Shipping, Receiving, and Inventory Clerks
Bookkeeping, Accounting, and Auditing Clerks
Customer Service Representatives
Engineering Technologists and Technicians, Except Drafters
Inspectors, Testers, Sorters, Samplers, and Weighers
Sales Representatives, Wholesale and Manufacturing
Secretaries and Administrative Assistants
Electrical and Electronics Engineers
Software and Web Developers, Programmers, and Testers
Electrical, Electronics, and Electromechanical Assemblers
States Covered
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Metropolitan Statistical Areas (MSAs) Covered
Abilene, TX
Akron, OH
Albany, GA
Albany, OR
Albany-Schenectady-Troy, NY
Albuquerque, NM
Alexandria, LA
Allentown-Bethlehem-Easton, PA-NJ
Altoona, PA
Amarillo, TX
Ames, IA
Anchorage, AK
Ann Arbor, MI
Anniston-Oxford-Jacksonville, AL
Appleton, WI
Asheville, NC
Athens-Clarke County, GA
Atlanta-Sandy Springs-Roswell, GA
Atlantic City-Hammonton, NJ
Augusta-Richmond County, GA-SC
Austin-Round Rock, TX
Bakersfield, CA
Baltimore-Columbia-Towson, MD
Bangor, ME
Barnstable Town, MA
Baton Rouge, LA
Battle Creek, MI
Bay City, MI
Beaumont-Port Arthur, TX
Beckley, WV
Bellingham, WA
Bend-Redmond, OR
Billings, MT
Binghamton, NY
Birmingham-Hoover, AL
Bismarck, ND
Blacksburg-Christiansburg-Radford, VA
Bloomington, IL
Bloomington, IN
Boise City, ID
Boston-Cambridge-Newton, MA-NH
Boulder, CO
Bremerton-Silverdale, WA
Bridgeport-Stamford-Norwalk, CT
Brownsville-Harlingen, TX
Buffalo-Cheektowaga-Niagara Falls, NY
Burlington-South Burlington, VT
California-Lexington Park, MD
Canton-Massillon, OH
Cape Coral-Fort Myers, FL
Carbondale-Marion, IL
Carson City, NV
Casper, WY
Cedar Rapids, IA
Champaign-Urbana, IL
Charleston, WV
Charleston-North Charleston, SC
Charlotte-Concord-Gastonia, NC-SC
Charlottesville, VA
Chattanooga, TN-GA
Cheyenne, WY
Chicago-Naperville-Elgin, IL-IN-WI
Chico, CA
Cincinnati, OH-KY-IN
Clarksville, TN-KY
Cleveland-Elyria, OH
Coeur d’Alene, ID
College Station-Bryan, TX
Colorado Springs, CO
Columbia, MO
Columbia, SC
Columbus, GA-AL
Columbus, IN
Columbus, OH
Corpus Christi, TX
Corvallis, OR
Crestview-Fort Walton Beach-Destin, FL
Dallas-Fort Worth-Arlington, TX
Dalton, GA
Danville, IL
Daphne-Fairhope-Foley, AL
Davenport-Moline-Rock Island, IA-IL
Dayton, OH
Decatur, AL
Deltona-Daytona Beach-Ormond Beach, FL
Denver-Aurora-Lakewood, CO
Des Moines-West Des Moines, IA
Detroit-Warren-Dearborn, MI
Dothan, AL
Dover, DE
Dubuque, IA
Duluth, MN-WI
Durham-Chapel Hill, NC
East Stroudsburg, PA
Eau Claire, WI
El Centro, CA
Elizabethtown-Fort Knox, KY
Elkhart-Goshen, IN
Elmira, NY
El Paso, TX
Erie, PA
Eugene, OR
Evansville, IN-KY
Fairbanks, AK
Fargo, ND-MN
Farmington, NM
Fayetteville, NC
Fayetteville-Springdale-Rogers, AR-MO
Flagstaff, AZ
Flint, MI
Florence, SC
Florence-Muscle Shoals, AL
Fond du Lac, WI
Fort Collins, CO
Fort Smith, AR-OK
Fort Wayne, IN
Fresno, CA
Gainesville, FL
Gainesville, GA
Gettysburg, PA
Goldsboro, NC
Grand Forks, ND-MN
Grand Island, NE
Grand Junction, CO
Grand Rapids-Wyoming, MI
Grants Pass, OR
Great Falls, MT
Greeley, CO
Green Bay, WI
Greensboro-High Point, NC
Greenville, NC
Greenville-Anderson-Mauldin, SC
Gulfport-Biloxi-Pascagoula, MS
Hagerstown-Martinsburg, MD-WV
Hammond, LA
Hanford-Corcoran, CA
Harrisburg-Carlisle, PA
Hartford-West Hartford-East Hartford, CT
Hattiesburg, MS
Hickory-Lenoir-Morganton, NC
Hilton Head Island-Bluffton-Beaufort, SC
Homosassa Springs, FL
Houma-Thibodaux, LA
Houston-The Woodlands-Sugar Land, TX
Huntington-Ashland, WV-KY-OH
Huntsville, AL
Idaho Falls, ID
Indianapolis-Carmel-Anderson, IN
Iowa City, IA
Ithaca, NY
Jackson, MI
Jackson, MS
Jackson, TN
Jacksonville, FL
Jacksonville, NC
Janesville-Beloit, WI
Jefferson City, MO
Johnson City, TN
Johnstown, PA
Jonesboro, AR
Kahului-Wailuku-Lahaina, HI
Kalamazoo-Portage, MI
Kankakee, IL
Kansas City, MO-KS
Kennewick-Richland, WA
Killeen-Temple, TX
Kingsport-Bristol-Bristol, TN-VA
Kingston, NY
Knoxville, TN
Kokomo, IN
La Crosse-Onalaska, WI-MN
Lafayette, LA
Lafayette-West Lafayette, IN
Lake Charles, LA
Lake Havasu City-Kingman, AZ
Lakeland-Winter Haven, FL
Lancaster, PA
Lansing-East Lansing, MI
Laredo, TX
Las Cruces, NM
Las Vegas-Henderson-Paradise, NV
Lawrence, KS
Lawton, OK
Lebanon, PA
Lewiston, ID-WA
Lewiston-Auburn, ME
Lexington-Fayette, KY
Lima, OH
Lincoln, NE
Little Rock-North Little Rock-Conway, AR
Logan, UT-ID
Longview, TX
Los Angeles-Long Beach-Anaheim, CA
Louisville/Jefferson County, KY-IN
Lubbock, TX
Lynchburg, VA
Madera, CA
Madison, WI
Manchester-Nashua, NH
Manhattan, KS
Mankato-North Mankato, MN
Mansfield, OH
McAllen-Edinburg-Mission, TX
Medford, OR
Memphis, TN-MS-AR
Merced, CA
Miami-Fort Lauderdale-West Palm Beach, FL
Midland, MI
Midland, TX
Milwaukee-Waukesha-West Allis, WI
Minneapolis-St. Paul-Bloomington, MN-WI
Missoula, MT
Mobile, AL
Modesto, CA
Monroe, LA
Monroe, MI
Montgomery, AL
Morgantown, WV
Muncie, IN
Muskegon, MI
Myrtle Beach-Conway-North Myrtle Beach, SC-NC
Napa, CA
Naples-Immokalee-Marco Island, FL
Nashville-Davidson–Murfreesboro–Franklin, TN
New Bern, NC
New Haven-Milford, CT
New Orleans-Metairie, LA
New York-Newark-Jersey City, NY-NJ-PA
Niles-Benton Harbor, MI
North Port-Sarasota-Bradenton, FL
Norwich-New London, CT
Ocala, FL
Odessa, TX
Ogden-Clearfield, UT
Oklahoma City, OK
Olympia-Tumwater, WA
Omaha-Council Bluffs, NE-IA
Orlando-Kissimmee-Sanford, FL
Oshkosh-Neenah, WI
Owensboro, KY
Oxnard-Thousand Oaks-Ventura, CA
Palm Bay-Melbourne-Titusville, FL
Panama City, FL
Parkersburg-Vienna, WV
Pensacola-Ferry Pass-Brent, FL
Peoria, IL
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
Phoenix-Mesa-Scottsdale, AZ
Pine Bluff, AR
Pittsburgh, PA
Portland-South Portland, ME
Portland-Vancouver-Hillsboro, OR-WA
Port St. Lucie, FL
Prescott, AZ
Providence-Warwick, RI-MA
Provo-Orem, UT
Pueblo, CO
Punta Gorda, FL
Racine, WI
Raleigh, NC
Rapid City, SD
Reading, PA
Redding, CA
Reno, NV
Richmond, VA
Riverside-San Bernardino-Ontario, CA
Roanoke, VA
Rochester, MN
Rochester, NY
Rockford, IL
Rocky Mount, NC
Rome, GA
Sacramento–Roseville–Arden-Arcade, CA
St. Cloud, MN
St. George, UT
St. Louis, MO-IL
Salem, OR
Salinas, CA
Salisbury, MD-DE
Salt Lake City, UT
San Angelo, TX
San Antonio-New Braunfels, TX
San Diego-Carlsbad, CA
San Francisco-Oakland-Hayward, CA
San Jose-Sunnyvale-Santa Clara, CA
San Luis Obispo-Paso Robles-Arroyo Grande, CA
Santa Cruz-Watsonville, CA
Santa Fe, NM
Santa Maria-Santa Barbara, CA
Santa Rosa, CA
Savannah, GA
Scranton–Wilkes-Barre–Hazleton, PA
Seattle-Tacoma-Bellevue, WA
Sebastian-Vero Beach, FL
Sebring, FL
Sheboygan, WI
Sherman-Denison, TX
Shreveport-Bossier City, LA
Sierra Vista-Douglas, AZ
Sioux City, IA-NE-SD
Sioux Falls, SD
South Bend-Mishawaka, IN-MI
Spartanburg, SC
Spokane-Spokane Valley, WA
Springfield, IL
Springfield, MA
Springfield, MO
Springfield, OH
State College, PA
Staunton-Waynesboro, VA
Stockton-Lodi, CA
Syracuse, NY
Tallahassee, FL
Tampa-St. Petersburg-Clearwater, FL
Terre Haute, IN
Texarkana, TX-AR
The Villages, FL
Toledo, OH
Topeka, KS
Trenton, NJ
Tucson, AZ
Tulsa, OK
Tuscaloosa, AL
Tyler, TX
Urban Honolulu, HI
Utica-Rome, NY
Valdosta, GA
Vallejo-Fairfield, CA
Victoria, TX
Vineland-Bridgeton, NJ
Virginia Beach-Norfolk-Newport News, VA-NC
Visalia-Porterville, CA
Waco, TX
Walla Walla, WA
Washington-Arlington-Alexandria, DC-VA-MD-WV
Waterloo-Cedar Falls, IA
Watertown-Fort Drum, NY
Wenatchee, WA
Wheeling, WV-OH
Wichita, KS
Wichita Falls, TX
Williamsport, PA
Wilmington, NC
Winchester, VA-WV
Winston-Salem, NC
Worcester, MA-CT
Yakima, WA
York-Hanover, PA
Youngstown-Warren-Boardman, OH-PA
Yuba City, CA
Yuma, AZ
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